BREAKING: COVID-19 Hits Econet Shops

A number of ECONET Wireless employees have contracted the coronavirus disease (COVID-19) forcing all its shops to be closed.

The giant mobile network operator, with the largest subscriber base in the country, notified its customers via their broadcast SMSes.

“All Econet Shops will be temporarily closed from 22 July as some staff members tested positive to COVID-19. For Econet queries call 111 or WhatsApp 0777222904/5,” read the message.

In a statement Econet said they have  engaged the Health and Child Care Ministry for contact tracing.

“We regret to announce that some of our staff members tested positive to COVID-19 and are now quarantined. Strict measures around contact-tracing and testing have been taken on these cases as guided by the Ministry of Health and Child Care.

“There has been a spike in COVID-19 cases across the country in recent days and as an organisation, we place our priority in the safety of our staff, customers and the public at large,” said the company.

Econet shops will be closed until further notice.

“We therefore wish to inform you that all Econet Shops will be temporarily closed, effective Wednesday July 22, 2020 until further notice. In the interim, we will disinfect and sanitise all our shops to make them safe for our staff and customers upon re-opening at a date to be announced.

We urge our customers to use the following alternative digital channels to access our services during this period:

  • Toll-Free Number: 111 • WhatsApp: 0771222904 – 905 • Facebook: @econetzimbabwe, @elevateyouthzw, @econetconnectedlifestyle • Twitter: @econet_support, @econetzimabwe, @elevateyouthzw • Email: enquiry@econet.co.zw or customercare@econet.co.zw • Skype: Econet Customer Care,” said Econet.

Added Econet, “As we continue the fight this pandemic, we encourage our customers, stakeholders and the nation to keep taking the necessary precautions in preventing the spread of the disease. These include washing hands regularly for at least 20 seconds, wearing a face mask, coveting your mouth when coughing, maintaining social distance and self-isolation for those who suspect they are infected by the disease.”


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