ECOCASH users could be left confused with one company saying this and the other saying something else.
But one thing they know for sure is that the mobile money platform could is down as other services.
Conflicting statements are coming up with an official statement by Econet Wireless stating the Ecocash service is functional yet it’s support account on twitter is saying otherwise.
“However, services such as data, SMS and EcoCash are working well,” said Econet in a statement.
Yet following complaints of failure to access Ecocash since morning, the @econetsupport twtiter account notified a customer they are having challenges with the fintech platform as well.
“We apologize that our EcoCash service is currently intermittent. May you kindly try later,” said Econet.
All Econet platforms have been faulty since morning with others saying yesterday.
The company said they are having a technical challenge.
“We regret to inform you that we are currently experiencing a technical challenge that has affected some voice calls. As a result some of our customers are failing to initiate calls,” said Econet. “Our technical teams are working to resolve the issue and we will inform you once it has been resolved.
We sincerely apologize for the inconvenience caused.”